Working as a Service Lifecycle Manager (SLM), you’ll be part of the Service Delivery team in Irwin Mitchell’s IT department. You’ll be responsible for planning and managing any change of state of service in its lifecycle, ensuring the service introduction and operational readiness of all forms of new or significant change. You’ll also be responsible for managing risk for new, changed and retired services, working to ensure the protection of the production environment.
You’ll be a good communicator and team player with the ability to build robust professional relationships. You’ll need to work with all delivery teams to ensure quality service is maintained, manage communication channels in relation to service introduction activities and make sure all teams are up to date on any changes to service. You’ll underpin any changes of process through the development of robust documentation and processes.
You’ll be passionate about your internal clients and you’ll work across offices to understand customer feedback; capturing this and using this to make improvements across the business. Given the nature of the role, you’ll be able to work under pressure and be able react to changing priorities and deadlines, acting as a point of escalation for issues when required.
You’ll need to have experience in a similar role and also be able demonstrate working in a customer facing environment. You’ll need to be able to analyse customer feedback and use this improve IT support processes and structures. You must have ITIL v3 Foundation and ideally, ITIL v3 Service Transition although this is not essential.
If you are looking for a new challenge and have a background in application support, we would love to hear from you.
In addition to your basic salary we have a competitive benefits package including pension, critical illness cover, health cash plan, death in service, discounted legal services, 25 days hols (this increases with length of service), discounted online shopping, discounted gym memberships and season ticket loans.
As part of the Irwin Mitchell Group’s on-boarding process all successful applicants are required to complete the group’s employment screening process. This process helps to ensure that all new employees meet our standards in relation to honesty and integrity therefore protecting the interests of the Group, existing employees, clients, partners and other stakeholders.
The background checks made will establish your eligibility to work in the UK, and criminal record check and financial checks with a credit reference agency will also be undertaken.
The employment screening process will fully comply with Data Protection and other applicable laws.
Irwin Mitchell LLP is an equal opportunity employer.