Job description

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Client Liaison Manager (2918)

We’re a national law firm with a local reach. Our philosophy is ‘Expert Hand, Human Touch’ – something you’ll find in the way we work with our clients and how we support our teams. But, we’re more than just a law firm – we’re a team, working together to help individuals and businesses navigate life’s ups and downs.

Whichever team you join, working here you’ll feel a part of our friendly and inclusive environment. We’ll value you for who you are and what you bring. We support each other and push boundaries to achieve incredible things, and make a real difference to our clients and communities.

The work we do has been recognised in the awards we’ve won. We’re committed to being even better, and our awards help to show we’re on the right track.

We recognise that the office 9-5 isn’t for everyone. That’s why we’ve introduced ‘Flexible by Choice’. Whether it’s working from home, in our offices, or a combination of the both, we trust each other to support our clients, colleagues and communities at the right time, in the right way.

Our Team

As the Client Liaison Manager (CLM) you will join a team of 8 CLM’s who are based in our IM offices across the UK. You will be a close point of contact for the client and their families.

Due to the growth of the Team we currently have opportunities in Newcastle, Glasgow, Southampton, Sheffield and Leeds. 

 

Please note that the internal job title for this role is Support and Rehabilitation Coordinator. 

Your Role

Your key responsibilities will be:

  • Being a link between lawyers, public bodies, agencies, charities, NHS and DWP to ensure effective communication and secure additional statutory or voluntary services where required, providing on-going advocacy, signposting or practical support to the client and their family and, where appropriate, ensuring the client is maximising their statutory welfare entitlement
  • Liaising with IM clients who have sustained a serious injury or suffer from a serious illness, to provide condition-specific education, manage their expectations and support the client and their family through treatment and rehabilitation and / or the course of their illness and support solicitors in their management of the client
  • Delivering a smooth transition of new clients from key acute NHS services and liaise with treating medical, therapeutic and care staff in regard to discharge from acute care and provide advice and practical support to clients in the community or about to be discharged to the community in regard to services and support available
  • Achieving resolution of client problems by building relationships and working collaboratively with relevant bodies and assisting clients in a manner appropriate to their needs by assessing their individual requirements. Acting on any referrals from the case handler and identifying the client needs and working autonomously in partnership with the client and their families and communicating any actions.  
  • Preparing and showcasing our SRC service to NHS Trusts, charities and outside agencies to promote our services and encourage referrals of new clients. Facilitate the promotion of IM and its services, by delivering training and identifying links with potential new client referrers
  • Follow up clients after settlement of cases to gain feedback about our services, suggestions for improvement and to request content for web/PR in conjunction with the case handler

You’ll join the Personal Injury and Medical Negligence, working with a number of experienced and dedicated solicitors recognised for their expertise in supporting those affected by serious injury and illness. 

What we’re looking for

  • Knowledge of Health care, rehabilitation, welfare policy, services and advocacy services. (Sign posting, where appropriate to alternative appropriate services)
  • Understanding of relevant rehabilitation codes, Mental Capacity Act and welfare benefits
  • Awareness of external stakeholders (Headway, SIA, Aspire)
  • Experience working in a clinical, health/social care or rehab setting
  • Understanding of cross-condition issues clients may have experienced (e.g. brain, spinal cord injury, orthopaedic injury, birth injury, industrial disease, bereavement)
  • Experience of working in multiple settings (e.g. acute, post-acute, community settings)
  • Experience of working within an MDT framework
  • Confident communicator, ideally with networking or business development experience
  • Confident to be able to work on your own
  • Full UK driving licence and access to a car – you’ll be expected to meet with clients and other stakeholders on a regular basis.
What we can offer you
  • 25 days annual leave, with the opportunity to buy additional leave
  • Two fundraising days in a year to give back to the community (fully paid!)
  • Westfield Health membership, offering discounted leisure and travel and refunds on medical services

We also offer a huge number of well-being initiatives to encourage positive mental health both in and out of the workplace as well as flexible working options to ensure that you are fully supported to work the way that best suits you. Our social responsibility programme is fundamental to who we are. We’re committed to being a diverse and inclusive workplace where our colleagues can flourish. We have a range of groups to celebrate our people across sexuality, disability, age, gender and culture. 

We welcome applications from all diversity groups and backgrounds. We’re committed to enabling everyone to thrive and understanding and celebrating our differences is a key part of that. We’re proud of our work on the Disability Confident scheme, on the Race At Work Charter and as Stonewall Diversity Champions. We also have a range of networks for LGBT+, disability, generations, gender, social mobility, ethnicity, faith and culture to celebrate our people and to enable everyone to thrive.

 

Additional Information

As part of the Irwin Mitchell Group’s on-boarding process all successful applicants are required to complete the group’s employment screening process. This process helps to ensure that all new employees meet our standards in relation to honesty and integrity therefore protecting the interests of the Group, existing employees, clients, partners and other stakeholders.

Depending on the role you apply for we may carry out checks that will establish your eligibility to work in the UK, and criminal record check and financial checks ­with a credit reference agency will also be undertaken.

The employment screening process will fully comply with Data Protection and other applicable laws.

Irwin Mitchell LLP is an equal opportunity employer.


 
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Location
Sheffield
Riverside East, 2 Millsands, Sheffield, Yorkshire, United Kingdom, S3 8DT
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We're proud of our values, and we're looking for people who share them

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  • Business Area:
    Client Services Team
  • Sub-Sub-Business Area:
    Serious Injury
  • Company:
    IM LLP
  • Working Hours:
    Full Time
  • Vacancy Type:
    Permanent
  • :
    Sheffield
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