Job description


Team Manager - Rehabilitation and Support Services - Associate (2889)

Your Role

The Support and Rehabilitation Coordinators (SRC) Manager has overall accountability for a department responsible for providing information, support and education to seriously injured and vulnerable clients with regards to condition, treatment, rehabilitation, social and healthcare services, statutory provision and welfare, as may be appropriate to the case.

The (SRC) Manager is responsible for leading a team of Support and Rehabilitation Coordinators and ensuring the overall smooth running of the SRC department. The SRC Manager directly line manages a large and geographically dispersed team of health and social care professionals, working to support clients of our legal services. It is the SRC Manager’s responsibility to lead a motivated team to provide an excellent in-house service, ensuring work is carried out in a manner that meets all internally agreed Service Levels and key performance indicators.

What You'll Be Doing

Key responsibilities include:

Strategic direction & Service Delivery

  • Hold overall accountability for delivery of the SRC service and all associated processes
  • Responsible for setting the strategic direction for the department, including agreeing strategic and operational objectives, Service Level Agreements and Key Performance Indicators
  • Promote the SRC service positively to internal and external stakeholders and represent the service and team where appropriate at internal and external engagements such as conferences and seminars

People Leadership & Resource Management

  • Lead a motivated and high performing growing team of health and social care Hold 121s, team meetings and performance reviews with all direct reports, ensuring the team have access to development opportunities and support
  • Monitor and manage the performance of the team as a whole, agreeing suitable Service Level Agreements and ensuring the team are supported and held accountable for meeting them
  • Monitor utilisation and capacity of the team, leading on the recruitment of new team members where required
  • Support, mentor and advise team members in the context of their professional backgrounds, ethical and client care considerations and clinical care pathway signposting skills
  • Report to the Supervising partner

Project Work and Continuous Improvement Activity

  • Develop tools and processes to help drive the performance of the department, identifying opportunities to provide a more efficient and cost-effective internal service
  • Put systems and processes in place to address peaks and troughs in workload to ensure Service Level Agreements continue to be met consistently for all teams throughout the year
  • Accountable for overall quality management, including quality checks and initiatives that seek to improve overall quality of work and the service
  • Put in place procedures for complaints and urgent work requests
  • Support the roll out of the SRC service to other areas of the business where required

Training & Stakeholder Support

  • Act as the first point of escalation for more complex queries or complaints raised by the team
  • Support with developing and delivering on-boarding and training for new starters as well as ongoing development for existing team members


What We're Looking For

Ideally successful candidates will have the following experience:


  • Ability to communicate to a wide range of senior stakeholders e.g. representing clients’ interests at multidisciplinary team meetings, discharge planning and continuing health care assessments
  • Knowledge of Health and social care, rehabilitation, welfare policy, services and advocacy services. (Sign posting, where appropriate to alternative appropriate services).
  • Great people skills and management experience.
  • Experience implementing change to improve services
  • Experience of identifying opportunities for continuous improvements and streamlining of processes to ensure efficiency
  • Experience working independently and towards targets and SLAs
  • Training and/or mentoring experience


  • Experience of management within Health and Social Care / NHS setting.
  • Experience and understanding of the workings of Rehabilitation code funding in personal injury cases
  • Understanding of continuing health care entitlement and the process of application
  • Understanding of Welfare benefits
  • Awareness of appropriate stakeholders (e.g. Headway, Spinal Injuries Association, Aspire, Citizens Advice services, national charities and support services)
  • A working knowledge of the Mental Capacity Act, safeguarding and SEND provision


Our Team

As the leading personal injury and medical negligence law firm in the UK, we know how to make a positive difference to our clients’ lives. Our experienced medical negligence and serious injuries solicitors take the time to understand what clients are going through, helping them get the answers and compensation they deserve. Our clinical negligence team has extensive experience in clinical negligence claims arising NHS and private treatment on behalf of children and adults.

Serious injuries and illness affect our clients in different ways; family, employment opportunities, healthcare needs and everyday quality of life. They are by nature hugely traumatic and have to be handled with the utmost care and expertise. Our teams pride themselves on making a real difference and we can help clients to live their life as fully as possible after a serious injury. We have years of experience helping people claim compensation for serious injuries and have specialist teams across the UK.

We’re a national law firm with a local reach. Our philosophy is ‘Expert Hand, Human Touch’ – something you’ll find in the way we work with our clients and how we support our teams. But, we’re more than just a law firm – we’re a team, working together to help individuals and businesses navigate life’s ups and downs.

Whichever team you join, working here you’ll feel a part of our friendly and inclusive environment. We’ll value you for who you are and what you bring. We support each other and push boundaries to achieve incredible things, and make a real difference to our clients and communities.

The work we do has been recognised in the awards we’ve won. We’re committed to being even better, and our awards help to show we’re on the right track.

We recognise that the office 9-5 isn’t for everyone. That’s why we’ve introduced ‘Flexible by Choice’. Whether it’s working from home, in our offices, or a combination of the both, we trust each other to support our clients, colleagues and communities at the right time, in the right way.

What we can offer you
  • 25 days annual leave, with the opportunity to buy additional leave
  • Two fundraising days in a year to give back to the community (fully paid!)
  • Westfield Health membership, offering discounted leisure and travel and refunds on medical services

We also offer a huge number of well-being initiatives to encourage positive mental health both in and out of the workplace as well as flexible working options to ensure that you are fully supported to work the way that best suits you. Our social responsibility programme is fundamental to who we are. We’re committed to being a diverse and inclusive workplace where our colleagues can flourish. We have a range of groups to celebrate our people across sexuality, disability, age, gender and culture. 

We welcome applications from all diversity groups and backgrounds. We’re committed to enabling everyone to thrive and understanding and celebrating our differences is a key part of that. We’re proud of our work on the Disability Confident scheme, on the Race At Work Charter and as Stonewall Diversity Champions. We also have a range of networks for LGBT+, disability, generations, gender, social mobility, ethnicity, faith and culture to celebrate our people and to enable everyone to thrive.


Additional Information

As part of the Irwin Mitchell Group’s on-boarding process all successful applicants are required to complete the group’s employment screening process. This process helps to ensure that all new employees meet our standards in relation to honesty and integrity therefore protecting the interests of the Group, existing employees, clients, partners and other stakeholders.

Depending on the role you apply for we may carry out checks that will establish your eligibility to work in the UK, and criminal record check and financial checks ­with a credit reference agency will also be undertaken.

The employment screening process will fully comply with Data Protection and other applicable laws.

Irwin Mitchell LLP is an equal opportunity employer.


We're proud of our values, and we're looking for people who share them

  • Business Area:
    Client Services Team
  • Sub-Sub-Business Area:
    Complex PI
  • Company:
    IM LLP
  • Working Hours:
    Full Time
  • Vacancy Type:
  • :
  • Salary:
    Flexible, depending on experience
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