Job description


ServiceNow Developer (2842)

We’re a national law firm with a local reach. Our philosophy is ‘Expert Hand, Human Touch’ – something you’ll find in the way we work with our clients and how we support our teams. But, we’re more than just a law firm – we’re a team, working together to help individuals and businesses navigate life’s ups and downs.

Whichever team you join, working here you’ll feel a part of our friendly and inclusive environment. We’ll value you for who you are and what you bring. We support each other and push boundaries to achieve incredible things, and make a real difference to our clients and communities.

The work we do has been recognised in the awards we’ve won. We’re committed to being even better, and our awards help to show we’re on the right track.

We recognise that the office 9-5 isn’t for everyone. That’s why we’ve introduced ‘Flexible by Choice’. Whether it’s working from home, in our offices, or a combination of the both, we trust each other to support our clients, colleagues and communities at the right time, in the right way.

Your Role

Working as a ServiceNow Developer, you'll be responsible for developing, configuring and supporting solutions in ServiceNow, so that the business and IT improve the way they handle their workflows, as well as support other applications within Irwin Mitchell.

What You'll Be Doing
  • Creating, maintain troubleshoot and configure ServiceNow workflows, permissions, portal, and work with all current out-of-the-box features well as future releases.
  • Capturing requirements and translate into solution designs.
  • Identifying process inefficiencies, propose innovative solutions and design, develop, and introduce new functionality.
  • Expediting delivery of agreed solutions, and contribute to the increased adoption, growth and importance of ServiceNow across the business as a key subject matter expert.
  • Designing ServiceNow workflows to automate volume-based service repeatable tasks.
  • Writing scripts to drive the automation of field updates based on business rules, e.g. daily identification users via addition to various groups.
  • Identifying further opportunities for automation, write scripts and participate in the design and development/ implementation of selected automation opportunities.
  • Taking the lead on the configuration of and addition of services, plus the integration of tools into IM’s ServiceNow instance.
  • Supporting the management of users, groups and permissions as agreed with the relevant Service Delivery owners.
  • Managing the development/ implementation of all ServiceNow requirements in line with Service Delivery process, gain any approvals and implementation of any changes required to foundation data and configuration.
  • Advising on options for implementation of requirements.
  • Working with stakeholders in a collaborative way.
  • Configurating, monitoring and supporting MID Server application processes.

There may be occasions where you need to support outside of normal hours to assist any changes required during deployment and be on call for support and escalation duties.

What We're Looking For
  • ServiceNow Certified System Administrator.
  • ITIL Foundation (v3 minimum).
  • Experience of Azure Logic Apps and Azure DevOPs.
  • Excellent communication skills with a capacity to present, discuss and explain issues coherently and logical Strong planning and organisation skills, including the ability to manage multiple deadlines simultaneously.
  • Clear decision-making ability with the facility to judge complex situations and assess when to escalate issues.
  • Good team player; dependable and operate in a collaborative manner.
  • Be adaptable and react positively to change and able to work on your own initiative.
What we can offer you
  • 25 days annual leave, with the opportunity to buy additional leave
  • Two fundraising days in a year to give back to the community (fully paid!)
  • Westfield Health membership, offering discounted leisure and travel and refunds on medical services

We also offer a huge number of well-being initiatives to encourage positive mental health both in and out of the workplace as well as flexible working options to ensure that you are fully supported to work the way that best suits you. Our social responsibility programme is fundamental to who we are. We’re committed to being a diverse and inclusive workplace where our colleagues can flourish. We have a range of groups to celebrate our people across sexuality, disability, age, gender and culture. 

We welcome applications from all diversity groups and backgrounds. We’re committed to enabling everyone to thrive and understanding and celebrating our differences is a key part of that. We’re proud of our work on the Disability Confident scheme, on the Race At Work Charter and as Stonewall Diversity Champions. We also have a range of networks for LGBT+, disability, generations, gender, social mobility, ethnicity, faith and culture to celebrate our people and to enable everyone to thrive.


Additional Information

As part of the Irwin Mitchell Group’s on-boarding process all successful applicants are required to complete the group’s employment screening process. This process helps to ensure that all new employees meet our standards in relation to honesty and integrity therefore protecting the interests of the Group, existing employees, clients, partners and other stakeholders.

Depending on the role you apply for we may carry out checks that will establish your eligibility to work in the UK, and criminal record check and financial checks ­with a credit reference agency will also be undertaken.

The employment screening process will fully comply with Data Protection and other applicable laws.

Irwin Mitchell LLP is an equal opportunity employer.

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Riverside East, 2 Millsands, Sheffield, Yorkshire, United Kingdom, S3 8DT

We're proud of our values, and we're looking for people who share them

  • Sub-Department:
    Service Assurance
  • Sub-Division:
  • Company:
    IM LLP
  • Working Hours:
    Full Time
  • Vacancy Type:
  • :
    Flexible, Manchester, Sheffield
  • Salary:
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