Job description


Senior Credit Controller (2407)

We’re a national law firm with a local reach. Our philosophy is ‘Expert Hand, Human Touch’ – something you’ll find in the way we work with our clients and how we support our teams. But, we’re more than just a law firm – we’re a team, working together to help individuals and businesses navigate life’s ups and downs.

Whichever team you join, working here you’ll feel a part of our friendly and inclusive environment. We’ll value you for who you are and what you bring. We support each other and push boundaries to achieve incredible things, and make a real difference to our clients and communities.

The work we do has been recognised in the awards we’ve won. We’re committed to being even better, and our awards help to show we’re on the right track.

We recognise that the office 9-5 isn’t for everyone. That’s why we’ve introduced ‘Flexible by Choice’. Whether it’s working from home, in our offices, or a combination of the both, we trust each other to support our clients, colleagues and communities at the right time, in the right way.

Your Role

As a Senior Credit Controller you will be a key member of the Credit Control team, supporting the Credit Manager in the day to day running of the department, whilst managing your own ledger. You’ll be working as part of a busy team, delivering a high standard of service to the business.

What You'll Be Doing
  • Responsibility over a portfolio of accounts, working to reduce aged debt in line with business objectives
  • Support the Credit Manager with the day to day running of the Credit Control team, taking on management responsibilities in their absence
  • Assist in managing and the resolution of escalated client issues
  • Assist with credit checking and the ongoing monitoring of credit limits for commercial clients
  • Assist with the review and approval of Letter Before Claims, progressing legal claims where required
  • Identify and recommend opportunities for improvement in existing procedures and processes
  • Liaising with Partners, Fee Earners and Team Assistants in relation to client debts and query resolution
  • Ad-hoc duties to support the team as and when required
What We're Looking For
  • Strong Credit Control experience of both business to business and consumer collections, ideally within a Law or other Professional Services environment
  • Basic understanding of the Civil Procedure Rules for debt claims
  • Associate member (or student studying towards membership) of the Chartered Institute of Credit Management
  • Experience of Microsoft Office products (Outlook, Excel, Word) and working knowledge of Elite and ARCS systems
  • Excellent communication skills with a keen eye for detail and the ability to manage good client relationships

If this sounds like you, we’d love to receive your application.

What we can offer you
  • 25 days annual leave, with the opportunity to buy additional leave
  • Two fundraising days in a year to give back to the community (fully paid!)
  • Westfield Health membership, offering discounted leisure and travel and refunds on medical services

We also offer a huge number of well-being initiatives to encourage positive mental health both in and out of the workplace as well as flexible working options to ensure that you are fully supported to work the way that best suits you. Our social responsibility programme is fundamental to who we are. We’re committed to being a diverse and inclusive workplace where our colleagues can flourish. We have a range of groups to celebrate our people across sexuality, disability, age, gender and culture. 

We welcome applications from all diversity groups and backgrounds. We’re committed to enabling everyone to thrive and understanding and celebrating our differences is a key part of that. We’re proud of our work on the Disability Confident scheme, on the Race At Work Charter and as Stonewall Diversity Champions. We also have a range of networks for LGBT+, disability, generations, gender, social mobility, ethnicity, faith and culture to celebrate our people and to enable everyone to thrive.


Additional Information

As part of the Irwin Mitchell Group’s on-boarding process all successful applicants are required to complete the group’s employment screening process. This process helps to ensure that all new employees meet our standards in relation to honesty and integrity therefore protecting the interests of the Group, existing employees, clients, partners and other stakeholders.

Depending on the role you apply for we may carry out checks that will establish your eligibility to work in the UK, and criminal record check and financial checks ­with a credit reference agency will also be undertaken.

The employment screening process will fully comply with Data Protection and other applicable laws.

Irwin Mitchell LLP is an equal opportunity employer.

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We're proud of our values, and we're looking for people who share them

  • Business Area:
    Finance & Risk
  • Sub-Sub-Business Area:
    Group Finance
  • Company:
    IM LLP
  • Vacancy Type:
  • :
    Flexible, Gatwick, Manchester, Sheffield
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