We’re a national law firm with a local reach. Our legal experts are here for you. Whether it’s personal or business, we understand that everyone’s situation is different. But we’re more than just a law firm – we’re a team of people working together to help individuals and businesses navigate life’s ups and downs. Working here you’ll feel a part of our friendly and inclusive environment.

We’ll value you for who you are and what you bring. We support each other and push boundaries to achieve incredible things and make a real difference to our clients and communities.

We're always looking to support our colleagues to work in a way that works best for them and everyone else, including our clients, the business and the regulators. Please speak to a member of our Recruitment and Onboarding team for more information.

This is a unique opportunity to play a leading role in one of our most significant transformation initiatives.

Working within our Chief Information Office, you'll lead business analysis activity across our Growth Engine Marketing & Digital programme, helping to define the future of customer acquisition, digital engagement, CRM capability and marketing technology across the firm.

You'll work with senior stakeholders across Marketing, Business Development, Technology and Operations to understand challenges, identify opportunities and shape practical solutions that improve how we connect with prospective clients.

What You'll Be Doing

• Leading discovery, analysis and requirements activities across a complex Marketing & Digital transformation programme.
• Shaping future-state customer journeys, marketing processes and digital experiences.
• Providing strategic challenge and guidance to stakeholders on priorities, opportunities and solution options.
• Working across CRM, MarTech, digital platforms, customer acquisition and conversion initiatives.
• Facilitating workshops and building consensus across multiple stakeholder groups.
• Leading and coaching Business Analysts within the programme.
• Ensuring analysis outputs support both immediate business improvements and longer-term transformation goals.

We're looking for an experienced Business Analyst who enjoys bringing structure to complexity and can confidently operate at both strategic and delivery levels.

You'll have experience in:

• Marketing transformation programmes.
• CRM implementation or optimisation.
• Customer acquisition and customer journey initiatives.
• Digital platform transformation.
• Marketing technology or MarTech ecosystems.
• Leading analysis across large-scale business or technology change programmes.

You'll be naturally curious, highly collaborative and comfortable influencing senior stakeholders while remaining close enough to the detail to drive delivery.

Why Join Us?

This is a fantastic opportunity to help shape the future marketing and client acquisition capability of one of the UK's most respected professional services organisations. You'll work with talented colleagues across Marketing, Technology and Transformation while making a genuine impact on how we serve our clients

• 25 days holidays as standard plus bank holidays - You can ‘buy’ up to 35hrs of extra holiday too.
• Generous and flexible pension schemes.
• Volunteering days – Two days of volunteering every year for a cause of your choice (fully paid)
• Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services.

We also offer a wide range of well-being initiatives to encourage positive mental health both in and out of the workplace and to make sure you’re fully supported.  This includes our Flexible by Choice programme which gives our colleagues more choice over a hybrid way of working subject to role, team and client requirements.

We have been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024!

Our responsible business programmes are fundamental to who we are and our purpose. We’re committed to being a diverse and inclusive workplace where our colleagues can flourish, and we have established a number of inclusion network groups across our business to support this aim. 

Our commitment to Social Responsibility, community investment activity and tackling climate change is a fundamental part of who we are. It’s made up of four strands: Our People, Our Community, Our Environment and Our Pro Bono.

As part of the Irwin Mitchell Group’s on-boarding process all successful applicants are required to complete the group’s employment screening process. This process helps to ensure that all new employees meet our standards in relation to honesty and integrity therefore protecting the interests of the Group, colleagues, clients, partners and other stakeholders.

We carry out pre employment screening to establish your eligibility to work in the UK, criminal record and financial checks ­with our trusted 3rd parties.

The employment screening process will fully comply with Data Protection and other applicable laws.

Irwin Mitchell LLP is an equal opportunity employer.