We’re a national law firm with a local reach. Our legal experts are here for you. Whether it’s personal or business, we understand that everyone’s situation is different. But we’re more than just a law firm – we’re a team of people working together to help individuals and businesses navigate life’s ups and downs. Working here you’ll feel a part of our friendly and inclusive environment.

We’ll value you for who you are and what you bring. We support each other and push boundaries to achieve incredible things and make a real difference to our clients and communities.

We're always looking to support our colleagues to work in a way that works best for them and everyone else, including our clients, the business and the regulators. Please speak to a member of our Recruitment and Onboarding team for more information.

We are looking for an experienced individual to support the PLHR team with business improvement and risk‑related activity in line with the Strategic Delivery Plan (SDP). This role plays a key part in ensuring high-quality data within our systems, reducing risk across the department, and supporting a consistent approach to compliance.

In this role, you will identify opportunities to improve processes, support risk‑focused projects, and work closely with SIGs, the Risk Lead Partner and the Business Performance Manager. You will be responsible for monitoring compliance with the IM Supervision Policy, reporting to Partners, and carrying out investigative activity as required. You will also help maintain accurate CoP client data and support the continual improvement of processes, systems and operational workflows across PLHR.

Key Responsibilities

• Identifying and implementing process improvements to mitigate risk
• Supporting business improvement and risk‑related projects
• Working with SIGs and SIG Leads on operational risk activity
• Monitoring compliance with the IM Supervision Policy and following up on outstanding file reviews
• Reporting compliance updates to the Partner group
• Completing non-chargeable investigative tasks for SIGs
• Monitoring and reporting on risk prevention data via the PLHR Contact & Compliance App
• Conducting housekeeping tasks within CoP client information to ensure data quality
• Driving continual improvement within processes and systems
• Maintaining strong legal and technical knowledge relevant to PLHR
• Supporting the implementation of regulatory and internal changes
• Assisting the Professional Development Lawyer where needed

• Strong attention to detail and a high level of accuracy
• Ability to work collaboratively within a team
• Ability to remain focused and concentrated when completing detailed tasks
• Minimum five years’ experience working in a PLHR practice
• At least three years’ recent experience in a support or administrative function
• Understanding of how professional services operate and the associated regulatory requirements

• 25 days holidays as standard plus bank holidays - You can ‘buy’ up to 35hrs of extra holiday too.
• Generous and flexible pension schemes.
• Volunteering days – Two days of volunteering every year for a cause of your choice (fully paid)
• Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services.

We also offer a wide range of well-being initiatives to encourage positive mental health both in and out of the workplace and to make sure you’re fully supported.  This includes our Flexible by Choice programme which gives our colleagues more choice over a hybrid way of working subject to role, team and client requirements.

We have been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024!

Our responsible business programmes are fundamental to who we are and our purpose. We’re committed to being a diverse and inclusive workplace where our colleagues can flourish, and we have established a number of inclusion network groups across our business to support this aim. 

Our commitment to Social Responsibility, community investment activity and tackling climate change is a fundamental part of who we are. It’s made up of four strands: Our People, Our Community, Our Environment and Our Pro Bono.

As part of the Irwin Mitchell Group’s on-boarding process all successful applicants are required to complete the group’s employment screening process. This process helps to ensure that all new employees meet our standards in relation to honesty and integrity therefore protecting the interests of the Group, colleagues, clients, partners and other stakeholders.

We carry out pre employment screening to establish your eligibility to work in the UK, criminal record and financial checks ­with our trusted 3rd parties.

The employment screening process will fully comply with Data Protection and other applicable laws.

Irwin Mitchell LLP is an equal opportunity employer.