We’re a national law firm with a local reach. Our legal experts are here for you. Whether it’s personal or business, we understand that everyone’s situation is different. But we’re more than just a law firm – we’re a team of people working together to help individuals and businesses navigate life’s ups and downs. Working here you’ll feel a part of our friendly and inclusive environment.

We’ll value you for who you are and what you bring. We support each other and push boundaries to achieve incredible things and make a real difference to our clients and communities.

We're always looking to support our colleagues to work in a way that works best for them and everyone else, including our clients, the business and the regulators. Please speak to a member of our Recruitment and Onboarding team for more information.

As our Medical Records Disclosure Team Leader, you'll lead a specialist team responsible for managing the medical records disclosure process across our Medical Negligence practice. You'll play a key role in ensuring records are obtained efficiently, risks are managed appropriately and disclosure activity is delivered to a consistently high standard. 

You'll provide leadership, guidance and support to a team of Medical Records Disclosure Specialists, creating a culture of accountability, continuous improvement and high-quality service delivery. You'll oversee workloads, monitor performance and identify potential delays or risks before they impact case progression.

Working closely with internal stakeholders and external organisations, including NHS Trusts and other records providers, you'll act as an escalation point for complex or time-sensitive issues. You'll use sound judgement to resolve challenges, progress cases and ensure decisions are clearly recorded and compliant with agreed processes.

You'll also be responsible for maintaining robust governance and quality standards, ensuring disclosure activity is accurately recorded, data is reliable and sensitive information is handled appropriately. Using performance data and management information, you'll identify trends, address recurring issues and drive service improvements that support the wider business. 

Alongside providing strategic oversight, you'll be prepared to take a hands-on approach when needed, supporting operational activity during busy periods and helping the team overcome obstacles to deliver the best possible outcomes. 

This is a national hybrid position with flexibility around your base location. During your induction and training period, you will be expected to spend more time in one of our offices to support your onboarding, develop key relationships and gain a strong understanding of the role. Once fully established in the role, there will be an ongoing expectation to travel to office locations as required to support training, team engagement, collaborative working and key business initiatives.

We're looking for an experienced leader who can bring together people, processes and performance to deliver a high-quality operational service. You'll be comfortable making decisions, managing competing priorities and building effective working relationships with a range of stakeholders.

• Experience leading, supervising or coordinating the work of a team within a structured operational environment.
• Experience managing workloads, priorities and performance to meet deadlines, service standards or operational targets.
• Ability to make decisions, resolve issues and appropriately escalate risks in situations involving competing priorities, delays or service challenges.
• Experience implementing and maintaining consistent processes, procedures or quality standards across a team or function.
• Experience using systems, data or performance information to monitor activity, identify issues and drive performance improvements.
• Experience working in an environment requiring confidentiality, accurate record keeping and compliance with policies or regulatory requirements.
• Ability to communicate effectively with internal and external stakeholders, including handling challenging conversations professionally and constructively.
• Experience supporting, coaching or developing team members to improve capability and performance.

Desirable:

• Experience managing operational processes involving external suppliers, service providers or stakeholder organisations.
• Experience using case management, workflow management or similar operational systems.
• Experience analysing KPI, performance or management information to identify trends and improve service delivery.
• Experience recruiting, onboarding or developing colleagues.
• Experience working within a regulated environment such as legal services, healthcare, financial services or insurance.
• Experience working in clinical negligence, litigation, medical records management or a related field.
• Understanding of medical records disclosure, subject access requests, information governance or similar information-management processes.
• Awareness of GDPR, data protection requirements or related compliance frameworks.
• Experience building and maintaining relationships with large organisations such as NHS Trusts, insurers or public sector bodies.
• Experience supporting the implementation of new processes, procedures or service improvements.

• 25 days holidays as standard plus bank holidays - You can ‘buy’ up to 35hrs of extra holiday too.
• Generous and flexible pension schemes.
• Volunteering days – Two days of volunteering every year for a cause of your choice (fully paid)
• Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services.

We also offer a wide range of well-being initiatives to encourage positive mental health both in and out of the workplace and to make sure you’re fully supported.  This includes our Flexible by Choice programme which gives our colleagues more choice over a hybrid way of working subject to role, team and client requirements.

We have been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024!

Our responsible business programmes are fundamental to who we are and our purpose. We’re committed to being a diverse and inclusive workplace where our colleagues can flourish, and we have established a number of inclusion network groups across our business to support this aim. 

Our commitment to Social Responsibility, community investment activity and tackling climate change is a fundamental part of who we are. It’s made up of four strands: Our People, Our Community, Our Environment and Our Pro Bono.

As part of the Irwin Mitchell Group’s on-boarding process all successful applicants are required to complete the group’s employment screening process. This process helps to ensure that all new employees meet our standards in relation to honesty and integrity therefore protecting the interests of the Group, colleagues, clients, partners and other stakeholders.

We carry out pre employment screening to establish your eligibility to work in the UK, criminal record and financial checks ­with our trusted 3rd parties.

The employment screening process will fully comply with Data Protection and other applicable laws.

Irwin Mitchell LLP is an equal opportunity employer.