Job description


Legal Helpline Advisor (1435)

We’re a national law firm with a local reach. Our philosophy is ‘Expert Hand, Human Touch’ – something you’ll find in the way we work with our clients and how we support our teams. But, we’re more than just a law firm – we’re a team, working together to help individuals and businesses navigate life’s ups and downs.

Whichever team you join, working here you’ll feel a part of our friendly and inclusive environment. We’ll value you for who you are and what you bring. We support each other and push boundaries to achieve incredible things, and make a real difference to our clients and communities.

The work we do has been recognised in the awards we’ve won. We’re committed to being even better, and our awards help to show we’re on the right track.

Your Role

As part of small and select team, you will be the first point of contact for our clients, providing them with general and preliminary legal advice. The role is diverse; no call is the same and will require you to bring together all aspects of your legal knowledge to offer the highest quality client care.

You’ll be fully supported to put the knowledge you’ve gained during your studies into practice whilst also gaining true exposure to the work that Irwin Mitchell does. There are excellent opportunities for progression both within the Legal Helpline as well as across the wider business.

The Legal Helpline is open 24 hours a day, although the majority of the shifts fall between the hours of 7am and 9pm. You’ll work on a rota basis on a 40 hour week with a starting salary of £19,448.

What we’re looking for

  • LLB/LPC/GDL or CILEX Level 6 qualification
  • Customer focused attitude
  • Enthusiasm, a can-do attitude and willingness to contribute to the team
  • Great accuracy and attention to detail
  • Flexibility and a willingness to work outside of core working hours/on a rota pattern
We're proud of our values, and we're looking for people who share them:
  • To be pioneering with an imaginative outlook
  • To be approachable and caring
  • To be tenacious in the pursuit of our objectives
  • To be efficient in the provision of our services
  • To work with a foundation of integrity.

If this sounds like you, we’d love to receive your application

What we can offer you
  • 25 days annual leave, with the opportunity to buy additional leave
  • Two fundraising days in a year to give back to the community (fully paid!)
  • Westfield Health membership, offering discounted leisure and travel and refunds on medical services

We also offer a huge number of well-being initiatives to encourage positive mental health both in and out of the workplace as well as flexible working options to ensure that you are fully supported to work the way that best suits you. Our social responsibility programme is fundamental to who we are. We’re committed to being a diverse and inclusive workplace where our colleagues can flourish. We have a range of groups to celebrate our people across sexuality, disability, age, gender and culture. 

Additional Information

As part of the Irwin Mitchell Group’s on-boarding process all successful applicants are required to complete the group’s employment screening process. This process helps to ensure that all new employees meet our standards in relation to honesty and integrity therefore protecting the interests of the Group, existing employees, clients, partners and other stakeholders.

Depending on the role you apply for we may carry out checks that will establish your eligibility to work in the UK, and criminal record check and financial checks ­with a credit reference agency will also be undertaken.

The employment screening process will fully comply with Data Protection and other applicable laws.

Irwin Mitchell LLP is an equal opportunity employer.

Close map
Riverside East, 2 Millsands, Sheffield, Yorkshire, United Kingdom, S3 8DT

We're proud of our values, and we're looking for people who share them

  • Business Area:
    Group Services
  • Team:
    Legal Helpline
  • Vacancy Type:
  • :
    Flexible, Sheffield
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