Job description


Legal Helpline Advisor (0753)

The Role

If you have an LLB/LPC/GDL or ILEX qualification, we would love to have you on board as an advisor on the Legal Helpline. As part of small and select team, you will be the first point of contact for our clients, providing them with general and preliminary legal advice. The role is diverse; no call is the same and will require you to bring together all aspects of your legal knowledge to offer the highest quality client care.

You’ll be fully supported to put the knowledge you’ve gained during your studies into practice whilst also gaining true exposure to the work that Irwin Mitchell does. There are excellent opportunities for progression both within the Legal Helpline as well as across the wider business. If you are hardworking, dedicated to excellent client care and want to be part of a friendly team, we would love to hear from you.

You’ll need to be flexible with your time and be prepared to work outside of core working hours. In order to ensure our clients can reach us at any times of the day, the Legal Helpline is open 24 hours a day, although the majority of the shifts fall between the hours of 7am and 9pm. You’ll work on a rota basis on a 40 hour week with a starting salary of £19,448.

The Benefits

In addition to your basic salary we have a competitive benefits package including pension, critical illness cover, health cash plan, death in service, discounted legal services, 25 days hols (this increases with length of service), discounted online shopping, discounted gym memberships and season ticket loans.

Additional Information

As part of the Irwin Mitchell Group’s on-boarding process all successful applicants are required to complete the group’s employment screening process. This process helps to ensure that all new employees meet our standards in relation to honesty and integrity therefore protecting the interests of the Group, existing employees, clients, partners and other stakeholders.

The background checks made will establish your eligibility to work in the UK, and criminal record check and financial checks ­with a credit reference agency will also be undertaken.

The employment screening process will fully comply with Data Protection and other applicable laws.

Irwin Mitchell LLP is an equal opportunity employer.

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Riverside East, 2 Millsands, Sheffield, Yorkshire, United Kingdom, S3 8DT
  • Business Area:
    Group Services
  • Team:
    Legal Helpline
  • Working Hours:
    Full Time
  • Vacancy Type:
  • :
  • Salary:
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