Job description


Knowledge Management Assistant (4255)

We’re a national law firm with a local reach. Our philosophy is ‘Expert Hand, Human Touch’ – something you’ll find in the way we work with our clients and how we support our teams. But we’re more than just a law firm – we’re a team of people working together to help individuals and businesses navigate life’s ups and downs. Working here you’ll feel a part of our friendly and inclusive environment.

We’ll value you for who you are and what you bring. We support each other and push boundaries to achieve incredible things and make a real difference to our clients and communities.

We’re always looking to support our colleagues in working in a way that best works for them. Please speak to one of our Talent Acquisition Team to find out more information about our flexible working arrangements.

Your Role and What You'll Be Doing

The role of KM Assistant is to provide the whole KM Team with technical, administration and general support across all areas of service including: knowledge hub set-up and maintenance, resources and training management, research management, budget management and supplier management. This role also provides direct support to the KM leadership team for day-to-day activities and projects.

Tasks may include:

  • Knowledge Hub Set up and Maintenance – design, develop and deliver Knowledge Hubs to support teams across the business and provide ongoing maintenance, review and management of content within the team Knowledge Hubs, working directly with Practice Development Lawyers (PDLs) and KM managers.
  • Resources management (databases, journals, books, etc.) – management of correspondence, invoices and updates from key suppliers; 
  • Research support - responding to requests for support and provide specific support to the Research Team.
  • Training support - assist in the preparation of legal technical training processes, guidance, documents, templates, plans and materials for use by the PDLs, in liaison with the KM Specialist.
  • Budget support – receiving, tracking and checking invoices for resources, training and research services; supporting the budget review process in liaison with the Head of Research & Resources and the KM Senior Specialist; liaising with Finance and updating budget reporting.
  • Supplier support – day-to-day contact with key suppliers managing queries and helping to manage key relationships; administration of new joiners, leavers and movers (including overall coordination of activities and communications across KM, People Services and IT); managing training arrangements with suppliers to support the KM Specialist; invoice and order liaison and setting up and supporting key supplier meetings.
  • Providing direct support to the KM leadership team, including delivering specific support for key projects across the wider KM team.
About You
  • Successful track record of PA/Administrative/support roles
  • Excellent organisational skills and an ability to adapt to new situations and changing priorities.
  • Service excellence focus with dedication to meeting and exceeding the expectations and requirements of both
  • internal and external clients.
  • Problem solving and the ability to anticipate and resolve problems before they arise.
  • Previous experience in a business setting or in a legal/business library environment.
  • Very good working knowledge of Microsoft Office 365, including Word, Excel and Outlook.
Our Benefits - What We Can Offer You
  • Flexible working options - Make work fit around your life, not the other way around.
  • 25 days holidays as standard plus bank holidays - You can ‘buy’ up to 35hrs of extra holiday too
  • Generous and flexible pension schemes.
  • Volunteering days – Two days of volunteering every year for a cause of your choice (fully paid)
  • Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services.

We also offer a wide range of well-being initiatives to encourage positive mental health both in and out of the workplace and to make sure you’re fully supported to work in a way that best suits you.  This includes our Flexible by Choice programme which gives our colleagues more choice over how they wish to work subject to role and client requirements.

We have recently been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2023! 

Our responsible business programmes are fundamental to who we are and our purpose. We’re committed to being a diverse and inclusive workplace where our colleagues can flourish, and we have established a number of inclusion network groups across our business to support this aim.  

Our commitment to Social Responsibility, community investment activity and tackling climate change is a fundamental part of who we are. It’s made up of four strands: Our People, Our Community, Our Environment and Our Pro Bono. 

Additional Information

As part of the Irwin Mitchell Group’s on-boarding process all successful applicants are required to complete the group’s employment screening process. This process helps to ensure that all new employees meet our standards in relation to honesty and integrity therefore protecting the interests of the Group, existing employees, clients, partners and other stakeholders.

Depending on the role you apply for we may carry out checks that will establish your eligibility to work in the UK, and criminal record check and financial checks ­with a credit reference agency will also be undertaken.

The employment screening process will fully comply with Data Protection and other applicable laws.

Irwin Mitchell LLP is an equal opportunity employer.


We're proud of our values, and we're looking for people who share them

  • Sub-Department:
  • Sub-Division:
  • Company:
    IM LLP
  • Working Hours:
    Full Time
  • Vacancy Type:
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