We’re a national law firm with a local reach. Our philosophy is ‘Expert Hand, Human Touch’ – something you’ll find in the way we work with our clients and how we support our teams. But, we’re more than just a law firm – we’re a team, working together to help individuals and businesses navigate life’s ups and downs.

Whichever team you join, working here you’ll feel a part of our friendly and inclusive environment. We’ll value you for who you are and what you bring. We support each other and push boundaries to achieve incredible things, and make a real difference to our clients and communities.

The work we do has been recognised in the awards we’ve won. We’re committed to being even better, and our awards help to show we’re on the right track.

We recognise that the office 9-5 isn’t for everyone. That’s why we’ve introduced ‘Flexible by Choice’. Whether it’s working from home, in our offices, or a combination of the both, we trust each other to support our clients, colleagues and communities at the right time, in the right way.

Working as a IT Change Analyst, you’ll be responsible for providing the appropriate level of Service Assurance governance by assisting in the management of the day to day operational activities relating to Change Management and overall Governance. You’ll ensure that the integrity of the live environment is protected, and any risks are understood and mitigated against.   There will also be the opportunity to be involved and assisting the running and reporting on other ITIL Service Management processes such as Release, Asset Management, Incident, Request and Problem Management.

What You'll Be Doing

• Working with the relevant ITIL process Managers to develop ITIL-based processes and procedures and embed across IT.
• Maintaining the centralised forward plans to ensure awareness, visibility and planning of key events.
• Developing and generating KPI reporting for consumption by differing audiences.
• Building and maintaining effective relationships with all users of services offered.
• Providing repeatable mechanism to respond to internal and external audit reviews and help and manage create/implement remediation plans where appropriate.
• Ensuring all change/releases to the IM IT estate follow correct process including testing in a pre-production environment.
• Responsible for creation of reporting packs ensuring information is available to be presented in line with timelines.
• Holding reviews to evaluate unsuccessful activities, audit findings and agree any remediation activities.
• Actively driving continuous service improvement in focused area and others.

• Experience of working in an analytical role
• Experience of successfully dealing with all levels of internal stakeholders.
• A good understanding of ITIL processes and Lean methodology. 

• 25 days annual leave, with the opportunity to buy additional leave
• Two fundraising days in a year to give back to the community (fully paid!)
• Westfield Health membership, offering discounted leisure and travel and refunds on medical services

We also offer a huge number of well-being initiatives to encourage positive mental health both in and out of the workplace as well as flexible working options to ensure that you are fully supported to work the way that best suits you. Our social responsibility programme is fundamental to who we are. We’re committed to being a diverse and inclusive workplace where our colleagues can flourish. We have a range of groups to celebrate our people across sexuality, disability, age, gender and culture. 

We welcome applications from all diversity groups and backgrounds. We’re committed to enabling everyone to thrive and understanding and celebrating our differences is a key part of that. We’re proud of our work on the Disability Confident scheme, on the Race At Work Charter and as Stonewall Diversity Champions. We also have a range of networks for LGBT+, disability, generations, gender, social mobility, ethnicity, faith and culture to celebrate our people and to enable everyone to thrive.

As part of the Irwin Mitchell Group’s on-boarding process all successful applicants are required to complete the group’s employment screening process. This process helps to ensure that all new employees meet our standards in relation to honesty and integrity therefore protecting the interests of the Group, existing employees, clients, partners and other stakeholders.

Depending on the role you apply for we may carry out checks that will establish your eligibility to work in the UK, and criminal record check and financial checks ­with a credit reference agency will also be undertaken.

The employment screening process will fully comply with Data Protection and other applicable laws.

Irwin Mitchell LLP is an equal opportunity employer.