Job description


IT Asset and Configuration Analyst (1714)

We’re a national law firm with a local reach. Our philosophy is ‘Expert Hand, Human Touch’ – something you’ll find in the way we work with our clients and how we support our teams. But, we’re more than just a law firm – we’re a team, working together to help individuals and businesses navigate life’s ups and downs.

Whichever team you join, working here you’ll feel a part of our friendly and inclusive environment. We’ll value you for who you are and what you bring. We support each other and push boundaries to achieve incredible things, and make a real difference to our clients and communities.

The work we do has been recognised in the awards we’ve won. We’re committed to being even better, and our awards help to show we’re on the right track.

Your Role

Working as an IT Hardware Configuration Lead, you’ll be responsible for providing the appropriate level of Service Assurance governance by taking a lead role in developing, embedding, running and governing ITIL standard processes around Hardware Asset and Configuration Management. You’ll ensure that the integrity of the live environment is protected and any risks understood and mitigated against in relation to EOL Hardware, as well as support other colleagues with their processes.

What You’ll Be Doing

  • Working with the IT Service Assurance Manager and Operations Teams to develop ITIL-based policies, processes and procedures and embed across IT.
  • Ensuring that processes are being being adhered to, and data is accurate in respect of hardware Assets and their configuration information.
  • Providing cover (when required) for for day to day process management on ITIL processes such as Software Asset Management, Change, Release and Risk.
  • Ensuring all Hardware Assets have the relevant information and up to date by identification, control, record, report, audit and verify configuration items, including versions, constituent components, their attributes and relationships.
  • Scheduling, chairing and note taking at appropriate meetings to ensure that submitted activities have the appropriate level of visibility and approval from key stakeholders.
  • Day to Day management of the configuration & asset management database in respect of Hardware Assets.
  • Contributing and actively drive continuous service improvement in focussed area and others. Ensuring plans are created and updated.
  • Establishing that the ITSM Tool is used appropriately to manage team Processes
  • Working collaboratively to identify, analyse and develop mitigations against Risk for IT Service Delivery
  • Managing all communication channels around processes
  • Holding reviews to evaluate data quality around assets and understand usage and audience
  • Developing and managing an appropriate cycle of spot checks and audits to ensure that processes and procedures are being followed and address issues as and when they arise. These should be fully documented and reported upon in a developed agreed standard.

What We’re Looking For

  • ITIL Foundation (preferably V3 or v4)
  • Extensive experience of successfully dealing with all levels of internal and external stakeholders
  • Extensive experience of working in an analytical role
  • Ability to work with a high degree of autonomy
  • Experience of working in a multi-disciplined team in a medium / large organisation
  • Excellent communication skills with a capacity to present, discuss and explain issues coherently and logically both in writing and verbally.
  • Good influencing and persuasion skills with the ability to inspire multidisciplinary teams and build successful relationships at all levels.
  • Ability to balance conflicting and changing demands through prioritisation and a pragmatic approach.
  • Have confidence to challenge in a positive and constructive manner when it is in the broader interests of the Group.
What we can offer you
  • 25 days annual leave, with the opportunity to buy additional leave
  • Two fundraising days in a year to give back to the community (fully paid!)
  • Westfield Health membership, offering discounted leisure and travel and refunds on medical services

We also offer a huge number of well-being initiatives to encourage positive mental health both in and out of the workplace as well as flexible working options to ensure that you are fully supported to work the way that best suits you. Our social responsibility programme is fundamental to who we are. We’re committed to being a diverse and inclusive workplace where our colleagues can flourish. We have a range of groups to celebrate our people across sexuality, disability, age, gender and culture. 

Additional Information

As part of the Irwin Mitchell Group’s on-boarding process all successful applicants are required to complete the group’s employment screening process. This process helps to ensure that all new employees meet our standards in relation to honesty and integrity therefore protecting the interests of the Group, existing employees, clients, partners and other stakeholders.

Depending on the role you apply for we may carry out checks that will establish your eligibility to work in the UK, and criminal record check and financial checks ­with a credit reference agency will also be undertaken.

The employment screening process will fully comply with Data Protection and other applicable laws.

Irwin Mitchell LLP is an equal opportunity employer.

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Riverside East, 2 Millsands, Sheffield, Yorkshire, United Kingdom, S3 8DT

We're proud of our values, and we're looking for people who share them

  • Business Area:
    Group Services
  • Team:
    Service Assurance
  • Working Hours:
    Full Time
  • Vacancy Type:
  • :
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