Job description

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Insight Developer – Client Services (2171)

We’re a national law firm with a local reach. Our philosophy is ‘Expert Hand, Human Touch’ – something you’ll find in the way we work with our clients and how we support our teams. But, we’re more than just a law firm – we’re a team, working together to help individuals and businesses navigate life’s ups and downs.

Whichever team you join, working here you’ll feel a part of our friendly and inclusive environment. We’ll value you for who you are and what you bring. We support each other and push boundaries to achieve incredible things, and make a real difference to our clients and communities.

The work we do has been recognised in the awards we’ve won. We’re committed to being even better, and our awards help to show we’re on the right track.

We recognise that the office 9-5 isn’t for everyone. That’s why we’ve introduced ‘Flexible by Choice’. Whether it’s working from home, in our offices, or a combination of the both, we trust each other to support our clients, colleagues and communities at the right time, in the right way.

The Team

The Client Services team is made up of a number of business units – Complex PI, Fast Track PI, Court of Protection, Public Law, Commercial, Private Wealth, and the Costs Team amoungst others.

Your Role

Working as a Client Services Business Developer you will be an integral part of the Commercial Team, supporting the National teams across Client Services to continually transform our business. You will be responsible for delivering quality insight from our data, providing insight tools, analysis and MI which improve commercial understanding and solve operational challenges in order to improve our financial and operational outcomes.

What You'll Be Doing
  • Taking a proactive approach to utilising data, analytics tools, visualisations, data quality measures and business knowledge to inform business understanding and drive improvements in operational efficiency and performance.
  •  Supporting the delivery of sustainable, predictable, profitable growth across the Client Services.                                              
  • Working closely with stakeholders across the business to understand and drive performance across key deliverables, providing insight which helps to identify trading opportunities.
  • Providing recommendations and solutions to improve financial and operational forecasting and performance.
  • Liaising with key contacts across the business to create insight solutions and provide analysis which drive a culture of compliance, best practise and operational excellence on key processes.
  • Maintaining clean, relevant and up-to-date set of insight products and reporting.
  • Identifying continuous improvement opportunities to drive efficiencies and to enable improvements in our operational efficiency and gross contribution.
  • Providing SME guidance for data across Client Services.
  • Supporting the delivery of key business initiatives which drive improved performance and profitability across the division through the appropriate and creative application of analytic methods.
  • Building strong relationships across IM to develop understanding of the business areas and deliver data-led initiatives.
  • Supporting the Head of Business Insight by impact assessing incoming requests for work, ensuring that all requests are correctly documented.
  • Supporting the prioritisation of tasks, taking a proactive approach to stakeholder engagement and delivery of insight.
  • Championing data and insight understanding and awareness across our business.
What We're Looking For
  • Strong Analytical skills with ability to evidence strong skills in analysis driving insight and action
  • Strong Microsoft Office skills (especially Excel) with an ability to become familiar with firm-specific programs and software
  • Knowledge of SQL and understanding of relational databases.
  • Extensive knowledge of BI tools such as Crystal reporting.
  • Excellent organisational and project management skills.
  • Tenacious, Resilient and change focused – with a focus on continuous improvement

If this sounds like you, we’d love to receive your application.

What we can offer you
  • 25 days annual leave, with the opportunity to buy additional leave
  • Two fundraising days in a year to give back to the community (fully paid!)
  • Westfield Health membership, offering discounted leisure and travel and refunds on medical services

We also offer a huge number of well-being initiatives to encourage positive mental health both in and out of the workplace as well as flexible working options to ensure that you are fully supported to work the way that best suits you. Our social responsibility programme is fundamental to who we are. We’re committed to being a diverse and inclusive workplace where our colleagues can flourish. We have a range of groups to celebrate our people across sexuality, disability, age, gender and culture. 

Additional Information

As part of the Irwin Mitchell Group’s on-boarding process all successful applicants are required to complete the group’s employment screening process. This process helps to ensure that all new employees meet our standards in relation to honesty and integrity therefore protecting the interests of the Group, existing employees, clients, partners and other stakeholders.

Depending on the role you apply for we may carry out checks that will establish your eligibility to work in the UK, and criminal record check and financial checks ­with a credit reference agency will also be undertaken.

The employment screening process will fully comply with Data Protection and other applicable laws.

Irwin Mitchell LLP is an equal opportunity employer.

Any successful candidate in this role will have a different job title, the successful candidate will have job title of Client Services Business Developer.


 

We're proud of our values, and we're looking for people who share them

  • Business Area:
    Personal Legal Services
  • Team:
    PI Support
  • Working Hours:
    Full Time
  • Vacancy Type:
    Permanent
  • :
    Flexible
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