Job description


Customer Support Representative (0571)

The Role

Joining one of the UKs leading law firms you will not only support our clients but we’ll support you.

The first point customer support is a key and integral part of our overall client service and our Client Contact Unit are looking for representatives who know how to demonstrate an expert hand with a human touch.

Expert hand human touch is about providing the very best level of service for our clients. The team specialise in road traffic accidents and are responsible for guiding our clients through the process of making a legal claim following a road traffic accident. You’ll be able to use your knowledge gained in training and your approachable and caring manner to make sure that everyone you speak to will put the phone down feeling valued and that you have done the upmost to help.

Each call you will receive is different and we value representatives who can be pioneering in a challenging situation and tenacious to ensure the best possible outcome for your clients. The team work in a friendly and supportive environment and are focused on the quality of service rather than targets and commission.

You will work 40 hours per week on a rota basis. 

The Benefits

In addition to your basic salary we have a competitive benefits package including pension, critical illness cover, health cash plan, death in service, discounted legal services, 25 days hols (this increases with length of service), discounted online shopping, discounted gym memberships and season ticket loans.

Additional Information

As part of the Irwin Mitchell Group’s on-boarding process all successful applicants are required to complete the group’s employment screening process. This process helps to ensure that all new employees meet our standards in relation to honesty and integrity therefore protecting the interests of the Group, existing employees, clients, partners and other stakeholders.

The background checks made will establish your eligibility to work in the UK, and criminal record check and financial checks ­with a credit reference agency will also be undertaken.

The employment screening process will fully comply with Data Protection and other applicable laws.

Irwin Mitchell LLP is an equal opportunity employer.

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Riverside East, 2 Millsands, Sheffield, Yorkshire, United Kingdom, S3 8DT
  • Business Area:
    Group Services
  • Team:
    Motor CCU (Client Contact Unit)
  • Vacancy Type:
  • :
  • Salary:
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