Job description


Customer Service Advisor (0245)

The Role

Are you passionate about exceptional client care and like working in a vibrant team environment?  

Working within a demanding yet friendly environment, you'll be an excellent team player with experience of working in a fast-paced role. Given the nature of the position, you should expect to have to flexible in order to take full responsibility for an exceptional client experience and to be able to display empathy and kindness at all times. At Irwin Mitchell, we pride ourselves on our ethos of ‘Expert Hand, Human Touch’, meaning we always act with integrity and we work hard to be approachable and caring.

Within the department, we offer a number of different opportunities depending on your strengths and qualifications:

We have opportunities across three teams; our Central Contact Centre, Personal Injury helpline and in our Motor team that will give you the chance to put these values into practice. On our Motor and Personal Injury lines, you will take predominantly inbound calls relating all manner of incidents whilst in the Central Contact Centre, you will transfer calls from clients to the business.

As well as being given full training, you will build upon your previous experience in a similar role to display first class communication skills. We value quality on our calls so you won’t be targeted on volume and there are no sales targets to hit. We also never cold-call.

If you are looking for an exciting new opportunity, we would love to hear from you.

The Benefits

In addition to your basic salary we have a competitive benefits package including pension, critical illness cover, health cash plan, death in service, discounted legal services, 25 days holidays (this increases with length of service), discounted online shopping, discounted gym memberships and season ticket loans.

Additional Information

As part of the Irwin Mitchell Group’s on-boarding process all successful applicants are required to complete the group’s employment screening process. This process helps to ensure that all new employees meet our standards in relation to honesty and integrity therefore protecting the interests of the Group, existing employees, clients, partners and other stakeholders.

The background checks made will establish your eligibility to work in the UK, and criminal record check and financial checks ­with a credit reference agency will also be undertaken.

The employment screening process will fully comply with Data Protection and other applicable laws.

Irwin Mitchell LLP is an equal opportunity employer.

Close map
Riverside East, 2 Millsands, Sheffield, Yorkshire, United Kingdom, S3 8DT
  • Business Area:
    Group Services
  • Team:
    Contact Centre
  • Working Hours:
    Full Time
  • Vacancy Type:
  • :
  • Salary:
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