Job description


Client Liaison Manager (1347)

We’re a national law firm with a local reach. Our philosophy is ‘Expert Hand, Human Touch’ – something you’ll find in the way we work with our clients and how we support our teams. But, we’re more than just a law firm – we’re a team, working together to help individuals and businesses navigate life’s ups and downs.

Whichever team you join, working here you’ll feel a part of our friendly and inclusive environment. We’ll value you for who you are and what you bring. We support each other and push boundaries to achieve incredible things, and make a real difference to our clients and communities.

The work we do has been recognised in the awards we’ve won. We’re committed to being even better, and our awards help to show we’re on the right track.

Our Team

As the leading clinical and medical negligence law firm in the UK, we know how to make a positive difference to our clients lives. Our experienced medical negligence and serious injuries solicitors take the time to understand what clients are going through, helping them get the answers and compensation they deserve. Our clinical negligence team has extensive experience in clinical negligence claims arising NHS and private treatment on behalf of children and adults. Serious injuries affect our clients in different ways; family, employment opportunities, healthcare needs and everyday quality of life. They are by nature hugely traumatic and have to be handled with the utmost care and expertise. Our solicitors pride themselves on making a real difference and we can help clients to live their life as fully as possible after a serious injury. We have years of experience helping people claim compensation for serious injuries and have specialist teams across the UK.

If you're a Nurse, Occupational Therapist, Social Worker or Physiotherapist looking for your next role helping clients who have suffered a serious injury then we'd like to hear from you.

Learn more about our Client Liaison Manager Team 

Your Role

As the Cambridge CLM you will join a team of 8 CLM’s who are based in our other  IM offices. You will be a close point of contact for the client and their families. We're looking for someone with hands on knowledge and specialised experience as a Nurse, Occupational Therapist, Social Worker or a Physiotherapist.

Your key responsibilities will be:

  • Being a link between lawyers, public bodies, agencies, charities, NHS and DWP to ensure effective communication and secure additional statutory or voluntary services where required, providing on-going advocacy, signposting or practical support to the client and their family and, where appropriate, ensuring the client is maximising their statutory welfare entitlement
  • Liaising with IM clients who have sustained a serious injury or suffer from a serious illness, to provide condition-specific education, manage their expectations and support the client and their family through treatment and rehabilitation and / or the course of their illness and support solicitors in their management of the client
  • Delivering a smooth transition of new clients from key acute NHS services and liaise with treating medical, therapeutic and care staff in regard to discharge from acute care and provide advice and practical support to clients in the community or about to be discharged to the community in regard to services and support available
  • Achieving resolution of client problems by negotiating with relevant bodies and assisting clients in a manner appropriate to their needs by assessing their individual requirements and action their requests in accordance with the case handler’s instructions, communicating with the case handler as appropriate
  • Preparing and showcasing our CLM service to NHS Trusts, charities and outside agencies to promote our services and encourage referrals of new clients. Facilitate the promotion of IM and its services, by delivering training and identifying links with potential new client referrers
  • Follow up clients after settlement of cases to gain feedback about our services, suggestions for improvement and to request content for web/PR in conjunction with the case hand

You’ll join the Personal Injury and Medical Negligence teams in Cambridge, working with a number of experienced and dedicated solicitors recognised for their expertise in supporting those affected by serious injury and illness.  You will be supported by Lead Partner, Guy Forster, who has been named as Leading Individual in The Legal 500 United Kingdom 2021. Guy acts for both adults and children who have suffered brain injury, spinal injury such as cauda equina syndrome, or those who have suffered avoidable amputations.

 “For me, the most rewarding aspect is guiding a client along the way to achieving their aims, whether they are securing compensation to fund vital care and therapy needs, or simply getting the answers or apology they were seeking at the outset.” – Guy Forster

What We’re Looking For

  • Hands on experience in health care, rehabilitation, welfare policy, services and advocacy services. (Sign posting, where appropriate to alternative appropriate services)
  • Understanding of relevant rehabilitation codes, Mental Capacity Act and welfare benefits
  • Awareness of external stakeholders (Headway, SIA, Aspire)
  • Experience working in a clinical, health/social care or rehab setting
  • Understanding of cross-condition issues clients may have experienced (e.g. brain, spinal cord injury, orthopaedic injury, birth injury, industrial disease, bereavement)
  • Experience of working in multiple settings (e.g. acute, post-acute, community settings)
  • Experience of working within an MDT framework
  • Confident communicator and ability to work independently.
What We Can Offer You
  • 25 days annual leave, with the opportunity to buy additional leave
  • X2 fundraising days in a year to give back to the community (fully paid!)
  • Westfield Health membership, offering discounted leisure and travel and refunds on medical services


We also offer a huge number of well-being initiatives to encourage positive mental health both in and out of the workplace to make sure you’re fully supported to work the way that best suits you. Our social responsibility programme is fundamental to who we are. We’re committed to being a diverse and inclusive workplace where our colleagues can flourish. We have a range of groups to celebrate our people across sexuality, disability, age, gender and culture. 

Additional Information

As part of the Irwin Mitchell Group’s on-boarding process all successful applicants are required to complete the group’s employment screening process. This process helps to ensure that all new employees meet our standards in relation to honesty and integrity therefore protecting the interests of the Group, existing employees, clients, partners and other stakeholders.

Depending on the role you apply for we may carry out checks that will establish your eligibility to work in the UK, and criminal record check and financial checks ­with a credit reference agency will also be undertaken.

The employment screening process will fully comply with Data Protection and other applicable laws.

Irwin Mitchell LLP is an equal opportunity employer.

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Francis House, 112 Hills Road, Cambridge, Cambridgeshire, United Kingdom, CB2 1PH

We're proud of our values, and we're looking for people who share them

  • Business Area:
    Personal Legal Services
  • Team:
    Medical Negligence
  • Working Hours:
    Full Time
  • Vacancy Type:
  • :
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