We’re a national law firm with a local reach. Our legal experts are here for you. Whether it’s personal or business, we understand that everyone’s situation is different. But we’re more than just a law firm – we’re a team of people working together to help individuals and businesses navigate life’s ups and downs. Working here you’ll feel a part of our friendly and inclusive environment.

We’ll value you for who you are and what you bring. We support each other and push boundaries to achieve incredible things and make a real difference to our clients and communities.

We're always looking to support our colleagues to work in a way that works best for them and everyone else, including our clients, the business and the regulators. Please speak to a member of our Recruitment and Onboarding team for more information.

We're looking for a strategic and collaborative Business Improvement Manager to lead initiatives that enhance efficiency, streamline processes, and boost performance across our Client Experience and Operations teams.

In this role, you’ll own the improvement roadmap, ensuring it aligns with our firm’s goals. You’ll work closely with senior leaders and cross-functional teams to identify, prioritise, and deliver impactful improvements that meet evolving client and colleague needs.

Staying ahead of emerging technologies and modern ways of working will be key to helping us continuously evolve how our operational teams deliver value.

What You’ll Be Doing

• Continuous Improvement: Lead strategies to boost efficiency, streamline processes, and eliminate non-value tasks.
• Change Management: Partner with senior leaders to shape and deliver a roadmap aligned with business goals and tech advancements.
• Technology & Ways of Working: Identify and implement improvements with cross-functional teams. Facilitate workshops and training on process, AI, and automation.
• Stakeholder Engagement: Build strong relationships across legal and non-legal teams. Champion change and drive adoption of new tools and practices.
• Data-Driven Decisions: Enable insight-led improvements through effective reporting, tracking progress, and measuring impact.
• Operational Excellence: Embed best practices like DILO, performance management, and problem-solving across teams.
• Plan Delivery: Own and report on the delivery of the operational improvement plan, ensuring alignment and accountability.

Essential:

• Proven experience driving operational excellence and performance improvements.
• Strong stakeholder management in fast-paced, regulated environments.
• Skilled at managing multiple priorities and deadlines.
• Confident influencing change and promoting new technologies.
• Strong risk management, analytical, and problem-solving abilities.
• Experience mapping and improving business processes (AS-IS/TO-BE).
• Comfortable working with ambiguity and adapting to change.
• Excellent communication, organisation, and attention to detail.
• Proficient in Microsoft Office (Outlook, Word, Adobe).

Desirable:

• Background in legal or professional services.
• Familiarity with Lean, Six Sigma, or similar methodologies.
• Knowledge of case management systems and complex IT environments.
• Experience in large, dynamic support operations.
• Understanding of client onboarding and regulatory processes.

• 25 days holidays as standard plus bank holidays - You can ‘buy’ up to 35hrs of extra holiday too.
• Generous and flexible pension schemes.
• Volunteering days – Two days of volunteering every year for a cause of your choice (fully paid)
• Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services.

We also offer a wide range of well-being initiatives to encourage positive mental health both in and out of the workplace and to make sure you’re fully supported.  This includes our Flexible by Choice programme which gives our colleagues more choice over a hybrid way of working subject to role, team and client requirements.

We have been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024!

Our responsible business programmes are fundamental to who we are and our purpose. We’re committed to being a diverse and inclusive workplace where our colleagues can flourish, and we have established a number of inclusion network groups across our business to support this aim. 

Our commitment to Social Responsibility, community investment activity and tackling climate change is a fundamental part of who we are. It’s made up of four strands: Our People, Our Community, Our Environment and Our Pro Bono.

As part of the Irwin Mitchell Group’s on-boarding process all successful applicants are required to complete the group’s employment screening process. This process helps to ensure that all new employees meet our standards in relation to honesty and integrity therefore protecting the interests of the Group, colleagues, clients, partners and other stakeholders.

We carry out pre employment screening to establish your eligibility to work in the UK, criminal record and financial checks ­with our trusted 3rd parties.

The employment screening process will fully comply with Data Protection and other applicable laws.

Irwin Mitchell LLP is an equal opportunity employer.