We’re a national law firm with a local reach. Our legal experts are here for you. Whether it’s personal or business, we understand that everyone’s situation is different. But we’re more than just a law firm – we’re a team of people working together to help individuals and businesses navigate life’s ups and downs. Working here you’ll feel a part of our friendly and inclusive environment.

We’ll value you for who you are and what you bring. We support each other and push boundaries to achieve incredible things and make a real difference to our clients and communities.

We're always looking to support our colleagues to work in a way that works best for them and everyone else, including our clients, the business and the regulators. Please speak to a member of our Recruitment and Onboarding team for more information.

We are seeking a dynamic individual to lead the management and continuous improvement of our Microsoft Dynamics, Website, CRM, Client Onboarding, and Contact Centre as a Service (CCaaS) platforms. Our Application and Platform Services team play a pivotal role in shaping the digital experience for our clients and internal teams.

Key Responsibilities:

• Own the day-to-day service performance of Microsoft Dynamics, Website, CRM, Client Onboarding, and CCaaS platforms.
• Collaborate with cross-functional teams including Product Managers, Architects, Project Managers, and Service Delivery Managers to ensure seamless service delivery.
• Manage vendor relationships and contracts for all in-scope applications, ensuring timely issue resolution and service continuity.
• Ensure compliance with SLAs, manage risk profiles, and drive efficient problem resolution.
• Develop and execute roadmaps for platform enhancements, cloud migrations, and service modernization.
• Lead the decommissioning of legacy systems and support platform consolidation efforts.
• Align application services with business strategies and user needs.
• Ensure cost-effective licensing and budget management for supported platforms.
• Contribute to disaster recovery planning and service continuity strategies.
• Act as an escalation point and participate in the Duty Manager rota as required

Skills and experience required:

• Proven experience managing Microsoft Dynamics and CRM platforms.
• Strong understanding of website technologies and digital onboarding solutions.
• Experience with Contact Centre as a Service (CCaaS) platforms and integrations.
• Technical proficiency in SQL-based systems and cloud-native applications a bonus.
• Demonstrated success in managing third-party vendors and service providers.
• Excellent stakeholder engagement and communication skills.
• ITIL Foundation certification (V3 or V4 preferred).
• Ability to lead change, improve processes, and champion new technologies.
• Strong planning, prioritization, and organizational skills.
• Relevant technical certifications such as Dynamics 365 Fundamentals (MB-920) are desirable

• 25 days holidays as standard plus bank holidays - You can ‘buy’ up to 35hrs of extra holiday too.
• Generous and flexible pension schemes.
• Volunteering days – Two days of volunteering every year for a cause of your choice (fully paid)
• Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services.

#LI-Hybrid

We also offer a wide range of well-being initiatives to encourage positive mental health both in and out of the workplace and to make sure you’re fully supported.  This includes our Flexible by Choice programme which gives our colleagues more choice over a hybrid way of working subject to role, team and client requirements.

We have been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024!

Our responsible business programmes are fundamental to who we are and our purpose. We’re committed to being a diverse and inclusive workplace where our colleagues can flourish, and we have established a number of inclusion network groups across our business to support this aim. 

Our commitment to Social Responsibility, community investment activity and tackling climate change is a fundamental part of who we are. It’s made up of four strands: Our People, Our Community, Our Environment and Our Pro Bono.

As part of the Irwin Mitchell Group’s on-boarding process all successful applicants are required to complete the group’s employment screening process. This process helps to ensure that all new employees meet our standards in relation to honesty and integrity therefore protecting the interests of the Group, colleagues, clients, partners and other stakeholders.

We carry out pre employment screening to establish your eligibility to work in the UK, criminal record and financial checks ­with our trusted 3rd parties.

The employment screening process will fully comply with Data Protection and other applicable laws.

Irwin Mitchell LLP is an equal opportunity employer.