The role of Team Personal Assistant, in Public Law and Human Rights, is vital to the delivery of an effective, efficient and professional service, to our clients and legal teams on behalf of the national Irwin Mitchell PLHR team. They are directly responsible for completing support tasks that are sometimes complex, client-facing and mainly chargeable and require Legal Aid Agency process knowledge.  Where required, the role also acts as the key communication route with our clients (and where necessary their families), taking into account any complex circumstances and needs.

This role can be based in any of the following locations: Newcastle, Manchester, Leeds, Birmingham or Sheffield. Office attendance will be required at least 1 day per week. 

Legal Support

• Preparation of Applications to Court – S21a, Judicial Reviews.
• Preparation of Legal Aid applications as required due to business needs.
• S21a, S16, Judicial Review and delegated function / statements in support. Including reviewing/gathering of DoLs docs relevant to preparing Legal Aid Applications.
• SIG secretaries – attending SIG meetings/taking minutes/agenda /invites /collating information for meetings
• HCCP contracts
• Cost amendments
• File review corrective actions
• Legal Aid file openings
• Regular liaising/ calls/ emails with LAA
• Assisting with chargeable tasks for admin team

Responsibilities include:

• Arrange ad hoc meetings as required
• Work collaboratively with your Team PA colleagues across the PLHR offices to provide a seamless and efficient, first class service to our vulnerable clients and the business.
• Actively support processes which minimises Irwin Mitchell’s exposure to risk.  Assist with file reviews and comply with the Irwin Mitchell Policies and promote the use of the relevant material within the IM Knowledge Hub

• Demonstrating discretion and trustworthiness when handling sensitive and confidential information.
• Showing excellent organisational skills and the ability to manage multiple priorities.
• Communicating with tact and diplomacy across all levels.
• Building and maintaining strong relationships with clients, their representatives, and internal/external stakeholders.
• Displaying high levels of accuracy and attention to detail.
• Working effectively under pressure in a fast-paced environment.
• Supporting and communicating with clients who have complex and unpredictable needs.
• Showing empathy and understanding towards clients and their families.
• Remaining highly motivated and willing to take on a variety of tasks to support the team and client experience.
• Handling emotionally charged calls with professionalism and care.
• Thinking ahead and solving problems in unpredictable situations.