This is a unique opportunity to play a leading role in one of our most significant transformation initiatives.

Working within our Chief Information Office, you'll lead business analysis activity across our Growth Engine Marketing & Digital programme, helping to define the future of customer acquisition, digital engagement, CRM capability and marketing technology across the firm.

You'll work with senior stakeholders across Marketing, Business Development, Technology and Operations to understand challenges, identify opportunities and shape practical solutions that improve how we connect with prospective clients.

What You'll Be Doing

• Leading discovery, analysis and requirements activities across a complex Marketing & Digital transformation programme.
• Shaping future-state customer journeys, marketing processes and digital experiences.
• Providing strategic challenge and guidance to stakeholders on priorities, opportunities and solution options.
• Working across CRM, MarTech, digital platforms, customer acquisition and conversion initiatives.
• Facilitating workshops and building consensus across multiple stakeholder groups.
• Leading and coaching Business Analysts within the programme.
• Ensuring analysis outputs support both immediate business improvements and longer-term transformation goals.

We're looking for an experienced Business Analyst who enjoys bringing structure to complexity and can confidently operate at both strategic and delivery levels.

You'll have experience in:

• Marketing transformation programmes.
• CRM implementation or optimisation.
• Customer acquisition and customer journey initiatives.
• Digital platform transformation.
• Marketing technology or MarTech ecosystems.
• Leading analysis across large-scale business or technology change programmes.

You'll be naturally curious, highly collaborative and comfortable influencing senior stakeholders while remaining close enough to the detail to drive delivery.

Why Join Us?

This is a fantastic opportunity to help shape the future marketing and client acquisition capability of one of the UK's most respected professional services organisations. You'll work with talented colleagues across Marketing, Technology and Transformation while making a genuine impact on how we serve our clients