As our Medical Records Disclosure Team Leader, you'll lead a specialist team responsible for managing the medical records disclosure process across our Medical Negligence practice. You'll play a key role in ensuring records are obtained efficiently, risks are managed appropriately and disclosure activity is delivered to a consistently high standard. 

You'll provide leadership, guidance and support to a team of Medical Records Disclosure Specialists, creating a culture of accountability, continuous improvement and high-quality service delivery. You'll oversee workloads, monitor performance and identify potential delays or risks before they impact case progression.

Working closely with internal stakeholders and external organisations, including NHS Trusts and other records providers, you'll act as an escalation point for complex or time-sensitive issues. You'll use sound judgement to resolve challenges, progress cases and ensure decisions are clearly recorded and compliant with agreed processes.

You'll also be responsible for maintaining robust governance and quality standards, ensuring disclosure activity is accurately recorded, data is reliable and sensitive information is handled appropriately. Using performance data and management information, you'll identify trends, address recurring issues and drive service improvements that support the wider business. 

Alongside providing strategic oversight, you'll be prepared to take a hands-on approach when needed, supporting operational activity during busy periods and helping the team overcome obstacles to deliver the best possible outcomes. 

This is a national hybrid position with flexibility around your base location. During your induction and training period, you will be expected to spend more time in one of our offices to support your onboarding, develop key relationships and gain a strong understanding of the role. Once fully established in the role, there will be an ongoing expectation to travel to office locations as required to support training, team engagement, collaborative working and key business initiatives.

We're looking for an experienced leader who can bring together people, processes and performance to deliver a high-quality operational service. You'll be comfortable making decisions, managing competing priorities and building effective working relationships with a range of stakeholders.

• Experience leading, supervising or coordinating the work of a team within a structured operational environment.
• Experience managing workloads, priorities and performance to meet deadlines, service standards or operational targets.
• Ability to make decisions, resolve issues and appropriately escalate risks in situations involving competing priorities, delays or service challenges.
• Experience implementing and maintaining consistent processes, procedures or quality standards across a team or function.
• Experience using systems, data or performance information to monitor activity, identify issues and drive performance improvements.
• Experience working in an environment requiring confidentiality, accurate record keeping and compliance with policies or regulatory requirements.
• Ability to communicate effectively with internal and external stakeholders, including handling challenging conversations professionally and constructively.
• Experience supporting, coaching or developing team members to improve capability and performance.

Desirable:

• Experience managing operational processes involving external suppliers, service providers or stakeholder organisations.
• Experience using case management, workflow management or similar operational systems.
• Experience analysing KPI, performance or management information to identify trends and improve service delivery.
• Experience recruiting, onboarding or developing colleagues.
• Experience working within a regulated environment such as legal services, healthcare, financial services or insurance.
• Experience working in clinical negligence, litigation, medical records management or a related field.
• Understanding of medical records disclosure, subject access requests, information governance or similar information-management processes.
• Awareness of GDPR, data protection requirements or related compliance frameworks.
• Experience building and maintaining relationships with large organisations such as NHS Trusts, insurers or public sector bodies.
• Experience supporting the implementation of new processes, procedures or service improvements.