We’re looking for a Reception/Office Assistant to join our Newcastle office. You’ll play an important role in creating a welcoming, professional experience for our clients and visitors, supporting the smooth running of our reception, meeting rooms and client areas. Working closely with colleagues across the office, you’ll help coordinate meeting rooms, catering, video conferencing and other front-of-house services. You’ll be someone who takes pride in providing a high standard of service, communicates confidently and can respond calmly and effectively when priorities change.

You will be:

• Welcoming clients and visitors in a professional and friendly manner and providing a high standard of customer service.
• Managing reception and visitor processes, including meeting room bookings, room facilities and site security procedures.
• Coordinating with catering, IT, maintenance and meeting room support teams to ensure meetings and events run smoothly.
• Advising meeting organisers on the catering options and facilities available.
• Supporting clients and colleagues with printing, copying and scanning, referring work to the reprographics team where appropriate.
• Providing monthly meeting room information and statistics to the Office Manager.
• Managing meeting room calendars using Workspace, proactively resolving booking conflicts or overruns and keeping colleagues informed of any changes.
• Ensuring reception, meeting rooms and client areas remain tidy, well-stocked and presentable, with current information and brochures available.

• Experience of providing customer or client service and responding professionally to enquiries.
• Ability to communicate clearly and professionally with clients, visitors and colleagues, both verbally and in writing.
• Ability to organise and prioritise your workload, including responding effectively when priorities or requirements change.
• Ability to use standard IT systems and learn new software or processes.
• Ability to demonstrate good attention to detail and take ownership of tasks through to completion.

Desirable

• Experience working in a reception, front-of-house, office or similar customer-facing environment.
• Experience coordinating meeting rooms, bookings, catering or workplace facilities.
• Experience working to agreed service standards or performance measures.
• Experience using meeting room booking or video conferencing systems.