We're looking for a Business Analyst to join our Marketing & Digital Transformation team and play a key role in helping us better understand, engage and support prospective clients through improved processes, technology and customer experiences.

This is an exciting opportunity for a curious and proactive Business Analyst who enjoys stakeholder engagement, problem solving and turning complex information into practical solutions that deliver real business value.

Your Role

As a Business Analyst, you'll support discovery, analysis and requirements gathering activities across a range of customer-focused initiatives.

Working with Marketing, Digital, CRM and Technology teams, you'll help define future-state processes and customer journeys that improve how we attract, convert and support clients.

What You'll Be Doing

• Conducting stakeholder interviews, workshops and discovery activities.
• Gathering, documenting and prioritising business requirements.
• Mapping customer journeys, business processes and data flows.
• Supporting analysis across marketing operations, CRM and digital platforms.
• Working closely with delivery teams to ensure solutions meet business needs.
• Translating complex stakeholder feedback into clear, actionable recommendations.
• Supporting solution design and assurance activities.

You'll be passionate about understanding how businesses operate and how technology can improve customer experiences.

You'll bring:

• Previous Business Analysis experience within transformation, technology or change environments.
• Strong stakeholder engagement and requirements gathering skills.
• Experience mapping processes, journeys or workflows.
• Excellent problem-solving and analytical capability.
• A collaborative approach and a desire to learn
• Experience in Marketing, CRM, Digital, Customer Experience or MarTech environments would be highly beneficial 

Why Join Us?

This role offers the opportunity to work on high-profile transformation initiatives that will directly influence how Irwin Mitchell engages with clients in the future. You'll be part of a supportive Business Analysis community while gaining valuable experience across Marketing, Digital and Customer Experience transformation.